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Mission Statement

Khan Bank is the nationwide leader in innovative financial services that change people's lives and benefit society. We are committed to transparency, fairness and to providing the highest level of customer service in Mongolia.
 

About Khan Bank

Khan Bank, with 500 branches across all of Mongolia with more than 4000 employees, is the largest bank in Mongolia, providing banking services to an estimated 80% of Mongolian households.   The Bank finances corporate, small and medium businesses, consumers, and individuals.   

As of 2009, 100 percent of the Bank’s branches are operating on a real time basis providing customers with direct access to all banking services from everywhere in Mongolia. 

Khan Bank's central office is located in the capital city of Ulaanbaatar, and it houses executive and administrative offices, as well as a full service banking. There are 5 branches in UB city and 24 regional branch offices throughout the country, each of which supervises an additional 15 to 25 sub branches in its area. The regional branches are fully automated centers for consolidating the region's service activities, and they are connected to the central office by satellite. Each branch directly serves the banking needs of a community of 15,000 to 60,000 people.

Even the sub branches, with a two or three person staff and minimal overhead, offer full banking services to their local communities.

Khan Bank is recognized as an industry leader in the design and delivery of financial services in Mongolia. It has a well trained and highly educated staff of motivated bankers who are moving Khan Bank and Mongolia to new levels of banking.

Khan Bank's roots go back 80 years to the State Bank of Mongolia. When this monopoly bank was broken up in 1991, Khan Bank was formed to take over most of the State Bank of Mongolia’s regional and local offices throughout the country.

Confidentiality & Transparency Policy

Khan Bank values and respects our customers. We adhere to the following policies on confidentiality and transparency:

  • All employees of Khan Bank Offices shall serve customers equally and openly without any discrimination as to age, race, sex, occupation, official position, economic status, religion or party membership.
  • Khan Bank employees shall not favor customers because they are friends or relatives, nor shall they have any financial interest in customers or receive any payments, gifts or other benefits from them.
  • Neither Khan Bank nor any employee shall accept or pay bribes under any circumstances with any person or organization.
  • Bank employees shall not use any information on customer accounts, deposits or transactions for personal gain nor disclose such information to any individual or other entity except as provided by law or as required by execution of a court decision.
     
  • No bank employee shall process any transactions from customer accounts or deposits without the consent of the customer, nor suspend such transactions except as required by an official notification from a tax officer, social insurance officer, bailiff or other official acting in a legal capacity.


    Khan Bank customers may request the freely available full version of the confidentiality Policy from any of the Bank's offices. Any person who is disadvantaged by an Khan Bank employee who has violated these policies should call the office of the CEO in Mongolian or English at 976-11-332334 or email directly to ceo@khanbank.com , callcenter@khanbank.com
     

 

 
 
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Important legal notes  | Seoul Street-25, PO.BOX-192, Ulaanbaatar-44, Mongolia, Copyright © 2011. All rights reserved Khan Bank.